How To Add File To Paypal Claim
The Paypal Dispute and Claim Gotcha – Escalating Your Claim Gets It Dismissed
Hither's something that we simply learned the hard way – from directly personal experience.
If you file a dispute with Paypal – and then escalate it to a claim, every bit Paypal encourages you lot to do – in that location is only one state of affairs in which Paypal won't and so immediately dismiss your claim, making information technology a win for a not-compliant, non-responsive, or only plain sleazy seller.
When you file a dispute with Paypal, you can file it for one of several pre-designated reasons, which include that you ordered merchandise and it was never received, or that information technology was received damaged, or that information technology was received only was not equally advertised. In each of these cases, you are asking for a refund of some or all of the money that you paid to the seller via Paypal, or for some other resolution with the seller.
In our case, we had received trade that was so substantially not as advertised as to render information technology unusable. In fact, we didn't even open up the packaging. Instead we closed the box right back upwards, and chosen the vendor (a business). We called several times, and every fourth dimension got voicemail (and left messages). In that location was never actually anybody there to answer the phone (the message on their voicemail always said to call back during normal business hours, even though our calls were always placed during normal business hours).
We besides sent several emails to their email address.
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Afterward getting no response from them, nosotros opened a dispute with Paypal. We selected the "we received the merchandise but it was not as advertised" category because, well, that's what the problem was. The way this is supposed to work then is that Paypal sends a copy of your dispute to the other political party, and they take a sure number of days in which to respond. In this case, they never responded, and Paypal sent us this message: "Your dispute over the payment you sent to [ ] volition automatically Because your seller has not withal responded, you should consider escalating We will assume that the dispute is resolved and volition automatically close it So, we dutifully escalated the dispute to merits. Within an hr of escalating our dispute to "claim" status – at Paypal'due south bidding, mind y'all – we received this response: "You have chosen to escalate your dispute to a PayPal claim. By ending Our investigation into your claim is consummate. As stated in our User Then what does this mean? Information technology ways that if you pay somebody with Paypal, they can send you anything – they could even send you a sack full of manure – then long as you receive something from them, you have no recourse to become your money back. Accept heed. The Internet Patrol is completely free, and reader-supported. Your tips via CashApp, Venmo, or Paypal are appreciated! Receipts will come from ISIPP. CashApp us Venmo the states Paypal us Notation: Some links on this site are partner links. This means that the Internet Patrol volition earn a small commission if you buy through our partner link, at no extra charge to you. This helps keep our site free for everybody. Give thanks you for your support!
shut on Jan xiii, 2009.
to a merits presently to ensure that your case remains eligible for PayPal
review. Past escalating to a merits, you lot are request PayPal to review the instance
and determine the upshot.
unless you log in to the Resolution Center and escalate it earlier Jan 13,
2009. A closed dispute cannot be reopened or escalated to a PayPal claim."
advice with the seller, you are request PayPal to investigate the
case and decide the outcome. As function of our investigation, PayPal reviewed
any communication you may have had in the Resolution Centre.
Agreement, the claims process only applies to the shipment of goods. Information technology
does non apply to complaints about the attributes or quality of goods
received. Therefore, we are unable to reverse this transaction or issue a
refund. "
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How To Add File To Paypal Claim,
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how to file a dispute Confronting paypal. Have an account for years and suddenly cannot admission or logon on to site. Weeks have been trying and contacting them. Cannot become money out NOR logon.
seller never sent a measely $12.xv detail. the seller had an upside down username similar to characters from a foreign country… yet origin of the items showed Illinois. I ordered this item before Halloween never got it.. when I went dorsum to check and inquire of tracking I took notation of the unusual 'name' on the ebay seller business relationship merely received a jpeg picture as proof of delivery. Seller also provided me with a bogus tracking number.. :no information found. I grew concerned but since it was a 'foreign' name i figured if information technology'southward coming from further abroad I might have to look 30 days. I was yet not able to track whatsoever information. Contacted Ebay and told it was over 30 days so their case was closed. I and then contacted paypal and filed a dispute. I spoke with someone because I have ordered quite a bit and never had any major problems. especially over an item that was only $12 .. paypal ruled in my favor because I suggested they follow the tracking link every bit I tried and they'd see the same information. The point is I never received the detail. going dorsum and along with this moron con creative person, he provides what appears to exist an amazon tracking number. I contacted Amazon and told it'due south invalid. Just now received an electronic mail that this seller is appealing the determination that was ruled in my favor. For Pete'south sake, I didnt get the particular I paid for and was refunded the $12 from paypal justifiably so.
This person is becoming a thorn in my side. I'thou at present on concur with paypal for a twenty min await to talk about why this person is able to appeal anything. he's flat out dishonest.
I agree I have been scammed a few times as a buyer purchasing postage through paypal as well tracked service so the item beingness refunded as there is not a tacked service and the postage printed on paypal does not store the tracking number in one case yous take paid for information technology. Delight does anyone know who to complain to well-nigh these criminals? Its disgusting I am down nearly g for the transaction I believed I was covered as a seller
How-do-you-do Everyone
I am merely writing this e-mail in the hope that it may help someone else in the time to come. I purchased an avant-garde online gaming account for a game called Blackness Desert Online from EpicNpc which is a hosting website for gamers wanting to sell and buy their game accounts. Anyway I was looking through the seller advertisements and found a game account I was interested in. I contacted the seller and we negotiated a price for the game account which would also include the games dedicated e-post accost for $260 USD. We made all our communications through skype and I organised with him to make payment and he was to send all game and eastward-mail business relationship retails through skype once he received payment. I made payment to the seller through PayPal believing this to be a uncomplicated transaction with confidence believing that PayPal provided protection for buyer and seller (which was the main reason I joined PayPal).
Anyway to cut a long story curt. I made payment and as soon as the seller received payment he sent me a simulated gaming account details (no eastward-mail account) and logged off skype and deleted me from the Skype contact list. After testing the game login and finding it to be false, I immediately contacted both PayPal and EpicNPC to notify them I had been scammed thinking I had protection from PayPal.
Originally I put in the PayPal dispute under I did not receive the item, ane. Because I did not receive a working game account and 2. Considering I did non receive the e-mail account that was supposed to come up with the game. During the dispute investigation I wanted to provide PayPal with more than data they could use for their investigation but I had no fashion of doing so as in that location was no e-mail and sections inside PayPal for uploading prove (You take to wait for someone to request this data merely no one ever asked me for annihilation). At the same fourth dimension I contacted EpicNPC and opened a dispute with the seller. This was a different experience as I was able to provide them with all the show in relation to our transactions providing Skype log history screen shots, chat logs and proof of payment between me and the Seller.
To cut a long story brusque PayPal constitute in favour of the Seller because he provided me faux game account details. Didn't affair that the information was fake but that information technology was provided to me fabricated information technology sufficient for him to win. I must say at this time also that PayPal just has restricted (word count numbered) ability for you to provide your show. I was non able to upload all the evidence I wanted to provide them to aid them with their investigation despite trying to send information technology by eastward-post they would not take information technology.
I then appealed this conclusion thinking that I tin can attempt a different route using the Item not as described thinking I must win this equally the game account was not working and part of the transaction was to include the games dedicated email account ownership which I did not receive and was easily proved in the Skype conversation logs. And then I opened upwardly an appeal with PayPal for this case.
Mean while everything was being investigated on the EpicNPC website. Afterwards reviewing all the information we provided the website establish that the Seller was fraudulent and Banned him from their website.
I tried to contact PayPal via due east-mail to give them the EpicNPC links of the investigation findings via electronic mail thinking this has to assist with the PayPal investigation. Just to exist ignored and around 3 hours later received an e-mail from PayPal maxim that the case has been investigated and plant in favour of the Seller. Full investigation from EpicNPC that I provided links to PayPal tin can be plant hither https://world wide web.epicnpc.com/threads/985863-57
Y'all decide for yourself if PayPal is safe to use and protects the buyer and seller as claimed? I no longer believe that PayPal is safe for online transactions and they practice not protect the honest heir-apparent or seller. From my experience anyway is that information technology only protects those wanting to steal from others and practice fraud. Wish everyone the all-time.
We are a non-profit then it is essential that we maintain a good human relationship with customers and do our all-time to keep anybody happy. Recently we sent a brand new item to a customer who lives on a military installation. According to the USPS the particular arrived at the destination. The customer said he didn't receive information technology. The client filed a merits with ebay. ebay sided with him and refused to allow us to dispute the claim. So the ebay buyer protection actually means "don't worry we will just take the money from the seller" We went to Pay Pal to request their help, they proceeded to steal over $100 from us to reimburse the buyer for an particular that we did transport and could show had arrived at the destination. So we are out the value of a brand new item, approx $eighty plus the purchase and shipping price. Both ebay and pay pal have become very anti seller and I don't trust either of them. More chiefly is the number of uniform items nosotros could have purchased, with those funds, for our Honour Guard team. This is merely incorrect!!
Paypal, an like shooting fish in a barrel manner to make coin
Paypal taught me recently, how to brand money speedily and safely without leaving dwelling.
But need a petty time and some imagination. No earnings limit.
Think of a production that has loftier demand for auction, phone, laptop, etc. and a means of disclosure, Ebay, for example.
But in this case the payment has to exist fabricated out of Ebay. Through PayPal.
Accept any value suggestion (profit is almost 100% removal is only a percentage to PayPal)
Provide your email address from your PayPal account to the buyer to transfer money.
No need to practice annihilation else. Practise not respond to any buyer message.
After some time the buyer will open a dispute on PayPal to have not received the item,
there you will shortly receive a heir-apparent's message through PayPal to claim a refund of money.
And so you lot merely have to discover a skillful excuse, and reply that you will send the item the next day if the buyer end the dispute on PayPal. If he does, already won.
The money is in your account with the PayPal guarantee that you will non have whatsoever problem considering the example is closed and can not be reopened,
and your information is protected.
I can assure that works 100% because I've been a victim of this arrangement.
Non necessarily. I have received faulty items & the seller wasn't willing to refund or replace information technology, so I escalated it to a paypal merits & paypal gave me my coin back.
April 20th I decided to buy an I-Pod through E-bay. I received the I-POD about v days later, as I paid for it immediately. And so I got information technology around the 24th.
Unfortunately two days later on I had to return it. I made positive contact with the seller and he did everything he could to aid me acquire how to utilize this gadget, but it was a no-become, sadly. :( I practise not recommend Apple products- they are way to hard for the average person to try to learn how to use them. Not to mention the trickery that Apple uses with their I-Tunes website- ridiculous!!!
I'grand still waiting for my money to be refunded even though i did everything I was suppose to practise. I mailed it dorsum promptly and supplied the tracking number direct to Pay Pal the same day!
It is May 11th, though the seller received his item, pay pal tells me information technology will be upwardly to v or 6 more than days until I receive my 301.00 back in my account. I just got off the phone with them. I don't remember I should have to wait v or six more days for my cash.
Anyone have whatever helpful tips??
So wrong!
Apr 20th I decided to purchase an I-Pod through Due east-bay. I received the I-POD almost 5 days after, as I paid for it immediately. So I got it around the 24th.
Unfortunately two days afterwards I had to return it. I made positive contact with the seller and he did everything he could to aid me larn how to use this gadget, but information technology was a no-get, sadly. :( I do not recommend Apple products- they are way to hard for the boilerplate person to effort to learn how to utilise them. Not to mention the trickery that Apple tree uses with their I-Tunes website- ridiculous!!!
I'grand notwithstanding waiting for my money to be refunded even though i did everything I was suppose to do. I mailed it back promptly and supplied the tracking number straight to Pay Pal the aforementioned day!
Information technology is May 11th, though the seller received his item, pay pal tells me it will be up to five or 6 more than days until I receive my 301.00 back in my account. I just got off the phone with them. I don't remember I should take to await 5 or 6 more than days for my cash.
Anyone have whatsoever helpful tips??
So wrong!
PayPal is adept as long equally yous don't get into a pocket-sized dispute. Here is one;
Buyer bought something….he claimed it was dissimilar than advertised, although it was a singular antique photographed 8 times…with the weight and size conspicuously marked. He was an inexperienced guy who thought he was gonna sell and make money.
He filed a claim. I feel pitiful for the guy since he was built-in dumb….merely not dumb enough to make a claim. At present I have another sale and try to buy $2 of postage….I see the charge is $305 ……they want to include his $ in the transaction even though i do non have back the product nevertheless.
This bargain will probably be ok…the guy doesn't seem like a rip-off artist….just dumb…..
But PayPal is a expert, illegal, fraudulent visitor.
Most of these comments are truly ignorant of paypal and their practices.
You have a bad experience because you don't read the fine print or how to handle processes within paypal and you merits they're existence used for fraud.
I've sold online for years and used paypal and they almost ever go it right like nigh processing companies.
You besides have the ability to dispute their decision which in my experience has always worked.
You need to stop complaining and get educated. All the answers on fixing your problem are correct on their website.
These stories scared me then badly that I chosen the banking company which issued the credit card I use at Paypal. I was bodacious that I am protected from fraud as described by these unfortunate Paypal subsribers.
I am glad I read this thread earlier loosing lots of money. I was looking for a vendor to purchase commercial dental equipment. A search provided a supplier with a deal that seemed to good to be true. Current proper name make land of the fine art new equipment at about half the price of other suppliers. Address checks out to a visitor in CA, no Dunn and Bradstreet study, but no complaints.. Then very professional web site and "add together to cart", "guy it now". Goes direct to paypal with no detailed description, just the detail name and $3,500.00 charge. Seems safety enough, I accept 0rdered tens of thousands of dollars through Due east-bay with PayPal as payment. But nowafter reading this thread I take an thought of the scam.. They transport me annihilation even a brick, only probably some onetime useless dental equipment from 1995 with the proper name on information technology matching my lodge. We sign for it when information technology's delivered and I am officially scammed out of $three,500.00. Thank you PayPal. They have commitment confirmation and that seems to be good enough.. To practiced to exist truthful ever is.
paypal to me is merely a middle man to commit fraud through teenagers that are addicted to online games similar runscape and steal credit menu info to order gold so sell it on craigslist for cash.scammers
Is there whatever recourse for an honest buyer? I purchased grommets from a NJ visitor – they were out of stock in one color merely sent me 20 grommets of another color and said they would mail the out of stock in one calendar month. After nigh ii weeks I purchased from some other company and promptly returned the (still packaged) twenty grommets with delivery confirmation. The company signed for them only wouldn't reply to my request for a refund. I disputed through paypal and escalated to a claim. I have all supporting documents that I returned part of the order merely they still ruled in sellers favor. Now the company has my $139.00 plus they get to sell the grommets to someone else.
I'k seeing this from the sellers side of the fence at the moment. The buyer received a full and accurate description of the 2d hand appurtenances including the flaws and agreed to a toll plus postage. I sent them with express tracked mail. The day later she received them she opened a dispute claiming the goods were damaged and non every bit described – but the "damage" etc is exactly what I had told her about. Thinking I'd be fair I offered a full refund, including the aircraft to her, if she shipped them back by return mail service. These are second manus goods, I don't need to offer that, just she wants her money back and wants to go on the goods! She escalated information technology to a claim, paypal accept emailed her to tell her I have agreed to a full refund if she returns them, she won't reply. Now I'm worried she's going to endeavour a credit card chargeback instead. Looks like I lose my goods and my money – lesson learned. I'll be closing my paypal account once this is over – if I can????!!!
I filed an non arrival claim with Paypal after a 'phone from Phone Lath Hong Kong did not make it. The tracking number I had did not testify delivery. Phone Lath then sent Paypal another tracking number that showed delivery and so my claim was dismissed. Paypal confirmed that it had been delivered to my accost. I contacted the carrier who confirmed that the item had been delivered hundreds of miles away. I will challenge them in the U.k. SmallClaim partitioning of the COunty Courtroom if they don't sort it.
Me besides.
I brought A Mobil Telephone from a ebay Seller in S Australia, When it arrived all excited but it had a problem so contacted the seller he said try manufactory set and ane other matter but no good, still had the problem. I tried emailing him but just would not reply to my emails left messages on the land line still
no reply and finely he responded to an email my wife
sent, saying did not get your emails must take gone into spam? yer what ever we thought,I then contacted PayPal was told to order a merits & we did,did all the right things spoke to then nicely sent them the Australia registered post plus to the render address and then PayPal said that the Registered mail service slip and Number was not good enough and how did they no the seller got the phone, I said to them that sending it that mode he hast to sign for it at his cease if not it comes back to me.
I think the but mode to by whatever thing on line is ONLY pay for it with your own credit carte du jour, never e'er use paypal you go forth with the idea that doing it that fashion is a totally safe mode to pay for the things you by on line. IT IS Not JUST DO NOT BE TRAPED INTO THINKING You lot ARE COVERD WITH PAYPAL they will drop you in the poo quicker than you lot tin call up your proper noun out load.I have no phone & $294 out of pocket
You never terminate luring
B.
Paypal favors the seller? LOL That's a laugh. I've stopped selling on paypal because I've had problems with buyers. Besides me selling a few concert tickets that the people merely claimed didn't work(nada I could exercise about it since they already went and paypal fabricated me refund the money). Also, I sold a laptop and put a generic picture show simply it was very well described and the buyer emails me saying, (I don't like the mode it looks, it looked amend online. Refund my coin and pay for aircraft back.) I told him I can refund merely I wouldn't pay for shipping since it was his fault, adjacent thing y'all know, he'southward like, "the latch on the laptop was broken by the manner", really?? How can the latch be broken when it is in the interior the laptop when the laptop is closed. And yet, paypal fabricated me refund him and he sent me the broken piece back with my laptop(thinking i would try to superglue?), I lost $20 on shipping and it went for $40 less considering of the damage..
I would dear for paypal to actually accept the buyers side once..
Let it be known that paypal has lifted the belongings period a claimant has to wait to get their money dorsum every bit a buyer. They can now file and receive a refund without even the seller beingness given a chance to investigate if its a lost packet in the post, etc. What kind of ***** is this, PayPal?
I am always amazed by posts that point angry consumers to the fine print in the boilerplate that favors the seller without whatever mention of the prime number focus of Paypal's advertising which is that information technology gives the heir-apparent confidence that his interests will be supported by Paypal should button come to shove.
Anybody crying about Paypal needs to read the User agreement before clicking 'ok'. Paypal volition side with the seller most of the time, communication to anyone ina dispute state of affairs. PROVIDE PAYPAL WITH Ample Bear witness. Before yous buy you need to ensure you have all the proof you need before things go sour. PayPal is non a bank but a centre man.
I also received the "consider escalating to a merits" email from PayPal. The seller never responded to my initial dispute bulletin, and so I decided to transport a second message that conspicuously supports the "Item not as described" reason I chose when initiating the claim.
Hopefully, my 2nd email volition document my position well plenty that PayPal will determine in my favor when I escalate this in a few days. If not, my PayPal account is hooked up to my credit carte, then I will dispute the payment with my credit menu company. My second message will testify that I was reasonable and tried to communicate with the seller.
According to a website "Buyers cannot entreatment PayPal decisions, simply they retain their power to get protection elsewhere. For example, if a buyer funds their PayPal payment with a credit menu, they accept the right to file a chargeback through their card issuer to recoup the funds." Source:
Update on AlohaMark — 7/12/2011 post:
I GOT MY MONEY Dorsum! Thank you Mastercard. As Jackie said, Paypal asked I pay (nearly 75$) to return a 97$ spotter. I was promised the shipping would be reimbursed. How, I don't know because they don't ask for the price of shipping. I refused since I cannot trust the seller who could pretend the item was missing or broken. So I dealt with my credit carte du jour company AND THEY TOLD ME THIS IS ILLEGAL. The seller should pay for the shipping dorsum to himself, non you. IN A NUTSHELL, Practise Non Waste LOTS OF YOUR Fourth dimension LIKE I DID WITH PAYPAL, THIS WILL Go NOWHERE. BUY WITH A CREDIT Menu.
I e'er pay with a credit card. That way if I take to file a Paypal dispute and Paypal sides with the seller, I can attempt getting my money back past doing a chargeback.
If y'all lost your card and someone uses your card even if you file a dispute, PayPal wants you to prove that you did not brand that buy. You are still responsible for the fraud use of your PayPal debit menu. I refused to pay for something I did non purchase. I filed a police report talked to the merchant and notwithstanding I am responsible for that transaction. I cant close my PayPal account and they wont work with me until I pay up.
I concluded that Paypal is actually the key to produce scams.They will guarantee that your transactions are safe and secure ,but actually they go on in condom all thieves and together make all cheating and thefts
this complaint will be placed on all sites to let everyone know that bandits and thieves are taking intendance of coin and shopping
I have been ownership off Ebay for years, recently I bought something from the UK. The seller wasn't taking any questions and so I bought the particular and stated on the invoice that I was expecting both items (item and accessory kit), they responded, yes that should exist the case. The seller listed a part number and production code which also corresponded to the item and accessory kit. However only the kit came. The seller would only refund me if I returned information technology (so I would take had to pay two lots of postage to Australia and back to the U.k.) and eventually I raised a paypal claim. The seller admitted to the listing being incorrect – consequence was I had to pay for REGISTERED/TRACKABLE postage to the United kingdom of great britain and northern ireland. I lost out bigtime. Ebay tin can't do anything as they are totally dependant on Paypal policies as Paypal are THEIR chosen method of payment. So whatsoever you buy, if the seller makes a mistake or deliberatly misleads yous, even though you are awarded the case, YOU WILL PAY FOR RETURN REGISTERED Post regardless of the circumstances so it will ALWAYS cost you coin. Paypal exercise not advise you lot this when you lot start a dispute/claim they only tell y'all you take to pay for the trackable return postage later on yous have lodged your merits. And so you find out later you only get your money when the seller gets the item dorsum in the same condition they sent it. And so it if gets damaged in transit I guess you get nil at all – no buyer protection on ebay or from paypal actually. So companies selling on ebay practise not accept to give ANY customer service, as ebay do not require information technology.
I may have found a solution. I have the same problem: dispute going nowhere and seller covered by bad Paypal & DHGate policies. I bought a 45mm sentinel and the seller sent me 50mm even though I told him many times I did not want a 50mm. For a full refund DHGate.com requires I ship the item back. The aircraft costs more than than the watch. I look Paypal to screw me as well. I called my credit card company, the statement was about to go nowhere when I used the magic words: "If we don't do anything virtually it, this equates to encouraging fraud." The *fraud* give-and-take got their attending. Apply it.
Truthful, true and true! Paypal is such a joke. It is merely a large coin mover. ALWAYS USE YOUR CREDIT Card! Never employ your bank business relationship!
I purchased an item on Apr 20th, paid thru Paypal and the seller stated it would ship in 10 days. The seller changed the commitment date to vii/14/10 on ebay and therefore Ebay and Paypal refused to open a merits. Now that 45 days has passed and I still have not received the particular, both companies are refusing to open up an merits because it is too late (even though they refused to permit me open up one prior to 6/xiv). I have been totally ripped off for more than $150.00 and both Ebay and Paypal are allowing information technology to happen.
The affair that actually baffles me virtually these disputes is that paypal automatically favors the seller by assuasive them to ignore disputes.
A seller sent me cypher for my $100 and I opened a dispute, even so she ignored information technology so basically Paypal enables the seller. Why did I waste my time writing a complaint to the seller if she can walk away with the coin with no penalty.
On top of which, she is bragging all over the internet well-nigh how she scammed people and yet she is permitted to keep.
I guess I take to write that buy off to a bad decision!
Does anyone know of an escalation path outside and beyond Paypal? Modest Claims Court, FSA etc
Bradley, the same thing merely happened to me. And there was an mistake with the merits form that I emailed paypal nigh. I hope the claim comes out in my favor, as I NEVER received the item and my seller is definitely MIA.
got this message from paypal as soon equally i filed a dispute:
ESCALATE TO A Merits: Your seller is currently unable to respond to this dispute.
so i did… then it happened with multiple other sellers. a few items arrived keen around christmas, everything else m.i.a. and at present paypal says the sellers aren't available!?
Paypal volition always exercise this with not equally described claims. Unless you bought on EBay. Then they always side with the buyer. Paypal is extremely sleazy and unreputable. Why do people keep using them. What we find is people love them and adore them – until THEY accept a problem. Then the same people scream bloody murder. Paypal eventually screws everyone over. ITs a matter of time. However, people being what they are, will love them and post ignorant supportive posts virtually them until they tehmselves get burned. Thats how scammers do it in America. America loves this soort of thing. Skillful sheep.
Paypal gotcha !!
Similar thing happened to me after sending a dispute to chinese seller with no answer and later on escalating the merits this is the respond i got. I will henceforth never use pay pal for payments for appurtenances.
Hello,
You lot have chosen to escalate your dispute to a PayPal claim. By ending communication with the seller, you are asking PayPal to investigate the case and decide the outcome. Every bit part of our investigation, PayPal reviewed whatsoever communication you lot may have had in the Resolution Heart.
Our investigation into your claim is complete. Every bit stated in our User
Understanding, the claims process only applies to the shipment of goods. It does not apply to complaints about the attributes or quality of goods received. Therefore, we are unable to reverse this transaction or result a refund.
I'm a power seller on ebay and I have a person filing a merits against a item i sold with pictures showing the phone worked fine, even tested again before shipment, put in water proof plastic wrap, inside padded envelope, buyer never paid for ins through the the states post service i used, and never contacted me near item just did a dispute claim. Now paypal has taken the corporeality they disputed directly out of my checking account. Paypal needs to quit being shady and I'll be disputing charges with my bank. I wish there was a alternative to paypal.
I have non had the same feel with paypal as most of you had. I purchased a telephone that was said to be "Like NEW NO SCRATCHES" and the telephone came all vanquish up and with a bad ESN which before bidding I asked the seller if she can guarantee information technology had a good ESN and she responded yep. So I followed paypals rules, the seller notwithstanding said NO refund, and I escalated it to a claim immediately afterwards she said no. And then I chosen about 2 days afterwards (paypal) and got the merits expedited.
No issues here. Just go into it with a squeamish attitude no matter what country the people are from on the other line, they're just working for a paycheck, so just be prissy, they dont ain the company.
Mental attitude can have you far or hold you back depending on what kind of attitude yous portray.
I thought I'd add to your post – obviously, if you try to do a chargeback as well, Paypal volition and so freeze your account.
If y'all try to CLOSE your paypal business relationship, you lot can only shut it if your bank or credit card data is STILL in your contour. If you try to delete it and and then close your account, they will freeze the account instead of letting you close it.
The number of 'gotchas' and sneaky underhanded trivial tricks they have is amazing, really.
The world needs to find other routes for selling, or become back to more than stable ways. People like paypal are merely accented cheaters.
I paid the item I won on ebay immdeiately but seller never shipped the detail, and the seller gave wrong contact info to contact and I have escalated the paypall dispute based on item never received, the seller is non responding dont know what happens ? will i go back my coin? I dont know how far the paypall wiill exist doin justice to me.
I have constitute the immediate telephone call to Paypal and a request to talk to a supervisor or mananger is the most help in situations every bit above… or ask for someone in the dispute section and talk to their supervisor… exist insistant and keep calling… You accept to actually talk to someone who has authority to do something… Thats the best communication that I can offer… also if you lot can, make sure to return the merchandise… if you lot proceed information technology, then you are liable for it. So yous can say that technically you lot never received it…lol.
A telephone call to whom? Paypal's highhandedness is matched but by their power to hide out when an try is made to reach them by telephone.
Customer service communication with them reveals their uncanny power to identify outsourcing companies with no understanding of the actual meaning of English sentences.
For those instances when nosotros have to utilize them, we observe their rules confusing and arbitrary. They are the paradigm of what customer service in a bad economy SHOULD NOT be.
I've escalated claims on paypal previously (using the 'non as described' criteria) and had a successful outcome.
Could this only have been a issues in the PP Disp. Reso. system? A telephone call may be in order, or if it was partially funded w/ a CC a charge dispute since PP is the causing the problem this time.
I've been at that place too.
Unfortunately, Paypal has no way of knowing who is right. Earlier this policy, I know some sellers who take had buyers contrary the payment claiming the detail was incorrect or damaged. There are scammers playing both sides of transactions and Paypal has no way to know who is lying. The proof of delivery (automatic if yous print the shipping label through paypal) is the just verifiable evidence that Paypal has. Everything else is the unverifiable word of the buyer and the seller.
The sellers who have been ripped off past buyers were but as aroused equally you.
For the heir-apparent, it is no different than buying a sealed box at a flea market or from a magazine advertising – you have to understand the risk and determine if you lot can afford to lose – if non, pay more at a vendor where you can audit the item first. I learned the hard way likewise.
It's a shame if anyone finds this surprising. For its unabridged existence, Paypal has made a consequent and mostly successful effort to provide services that replace those commonly provided past regulated financial services companies in ways that allow them to avert being subject to those regulations. In the US and many other countries, we have come to expect protection from blatant post-order scams from credit card issuers because they are required to provide such protection. When one chooses to work with a company similar Paypal whose business concern model and competitive advantage are dependent on saving money by operating outside of the scope of consumer protection constabulary, one should not wait that company to do costly things that they are not required by law to do. Eating the cost of a scam or even seriously investigating it to get a refund is not something they are required to practice, and information technology is unremarkable that they choose not to spend that money.
Of class, every bit a Paypal customer you actually already knew this because you've read all the service terms they've ever offered you lot (and every bit a lawyer you understood them all) and and then y'all agreed that you'd take the risk of being scammed by anyone you exercise business organization with through Paypal. Welcome to Libertarian Paradise! :)